At Gelato, we are committed to upholding industry-standard best practices to guarantee the reliability and availability of our services. Our systems are designed with High Availability (HA) and fault tolerance as fundamental principles, resulting in a resilient and robust infrastructure. This approach is essential for mitigating service disruptions and guaranteeing consistent performance.
All Gelato infrastructure benefits from a multi-cloud and multi-region strategy, distributed globally across various clouds and regions. Our approach guarantees operational continuity, enhancing stability against regional variances, optimizing response times, and delivering a seamless experience to users worldwide.
Ensuring maximum data preservation and maintaining the safety and security of your operations, even in unforeseen circumstances.
Autoscaling RPC nodes
We dynamically adjust resources to match your transaction volume and deliver best-in-class performance.
Response times & Escalation Guidelines
Effective and timely response and resolution are key to maintaining our high service reliability. We prioritize incidents and issues based on their urgency and define response times accordingly. Our response time framework is as follows:
P1 (High Priority): 2 business hours response
P2 (Medium Priority): 6 business hours response
P3 (Low Priority): 8 business hours response
Internal Alert System
Our system effectively triggers alerts and pages relevant personnel for immediate action. It is crucial for our operations, providing dependability and swift response capabilities.
Multi-Signature Rollup Security
Gelato employs a multi-signature system for managing its rollup contracts, necessitating consensus among multiple team members for critical decisions. It enhances security by distributing authority, thus safeguarding the system and user funds even in scenarios of potential compromise.
All communications and data transfers, including hot wallet keys, are fully encrypted to ensure comprehensive protection.
Advanced Security for Key Management
Advanced security methods are employed to manage keys and secrets, to ensure a secure and tightly controlled access to sensitive data. This ensures safe key injection into applications without direct access by the provider.
Protect your rollups from hostile attempts to overwhelm your public RPC endpoints with traffic. This robust defense mechanism safeguards against malicious attacks, ensuring the security and availability of your system